Terms & Conditions

1. Introduction

Welcome to VecinHub, an online platform designed to facilitate community management for neighborhood associations and organized groups. These Terms and Conditions govern the use of our website and services. By registering on our platform, accessing our services, or using any VecinHub features, you agree to comply with these terms, as well as our Privacy Policy and Cookie Policy.

If you do not agree with any of these terms, we recommend that you do not use our services. VecinHub reserves the right to update, modify, or change these terms at any time, always notifying users within a reasonable timeframe in accordance with applicable regulations.

2. Account Registration and Age Requirements

To use VecinHub’s services, you must register on the platform and create a personal account. During registration, we will request personal information such as your name, email address, and other data necessary for providing the service.

Registration on VecinHub is only permitted for individuals aged 16 and older. By creating an account, users declare and guarantee that they meet this age requirement. We do not request documentary proof of age, but we reserve the right to cancel accounts if we have reason to believe false or incorrect age information has been provided.

Each user is responsible for maintaining the security and confidentiality of their login credentials. If you detect unauthorized account use, you must notify us immediately. VecinHub is not responsible for any loss or damage resulting from failure to comply with this obligation.

We reserve the right to suspend, restrict, or delete accounts in cases of non-compliance with these terms, misuse of the platform, or activities that may compromise service security.

3. Subscriptions, Payments, and Cancellations

VecinHub operates on a subscription model, allowing users to access its features through monthly or annual payment plans, processed via Stripe.

Free Trial: Annual subscription plans include a 30-day trial period. During this period, users can cancel their subscription without incurring any charges.
Payments: After the trial period ends, the corresponding fee for the selected plan will be automatically charged.
Automatic Renewal: All subscriptions renew automatically at the end of the billing period unless the user cancels in advance.
Cancellations: Users may cancel their subscription at any time, but access to the service will continue until the end of the already paid billing cycle.
Refund Policy: No refunds are issued once payment has been made, except in exceptional cases such as billing errors or technical failures in Stripe’s payment system.

VecinHub reserves the right to modify subscription prices and features. If pricing changes occur, users will be notified in advance in accordance with applicable regulations.

4. Acceptable Use and Restrictions

To ensure a safe and legal environment, VecinHub users must comply with certain usage rules. The following activities are strictly prohibited:

Publishing, sharing, or distributing content that is illegal, offensive, defamatory, violent, or incites hatred.
Using the platform for fraudulent, misleading activities or those that violate intellectual property rights.
Attempting to breach system security, access other users’ data without authorization, or conduct cyberattacks.

Community administrators have the authority to manage and moderate their respective spaces on the platform. Additionally, VecinHub reserves the right to suspend or remove accounts that violate these rules, without prior notice in severe cases.

5. Privacy and Data Protection

VecinHub is committed to protecting the privacy and security of user data in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

Data Processing: We collect and store personal data provided by users solely for the purpose of operating the platform and enhancing the user experience.
External Services: We use Stripe for payment processing and Mixpanel for usage analytics.
Data Deletion: Users may request the deletion of their personal data from our database at any time. However, some financial transaction data (e.g. payment records in Stripe) may be retained for legal and administrative purposes.

6. Cookies and Tracking Technologies

VecinHub uses cookies and similar technologies to enhance user experience and analyze site traffic. By using our platform, you agree to the use of cookies in accordance with our Cookie Policy, which explains how they work and how you can manage your preferences.

7. Service Availability and Liability Limitation

We strive to ensure the proper functioning of the platform and minimize interruptions, but we cannot guarantee 100% uptime at all times.

VecinHub is not responsible for service interruptions due to technical failures, cyberattacks, scheduled maintenance, or factors beyond our control.
We do not assume responsibility for data loss, security failures, or any damages resulting from the use of the platform.
VecinHub is not liable for any direct or indirect damages resulting from platform use, except in cases of gross negligence or willful misconduct.
We reserve the right to modify, update, or remove features, always notifying users in advance when changes affect their subscribed services.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Spanish law.

In case of legal disputes, both parties agree to submit to the jurisdiction of the courts of Spain.
Before taking legal action, we encourage users to seek resolution through mediation or by contacting our support team.

9. Changes to These Terms and Notifications

VecinHub reserves the right to modify these terms at any time. Any significant changes will be communicated to users through standard channels (email, platform notifications, or similar).

Continued use of the platform after updates to the terms implies acceptance of the new terms.

10. Contact and Support

If you have questions or need assistance regarding these terms, please contact us at [email protected].